One of the greatest frustrations many people face is being misunderstood. When you are having a conversation, it is much easier to realize it is happening because the other person might tell you they don’t understand. But what about when the communications isn’t face to face. For example, the boss drafts a memo or policy and posts it on the bulletin board for everyone to read… and “understand.” But do they?
Allow the attached picture to serve as an example. The first grade teacher’s assignment was simple. Draw a picture that illustrates what your mommy or daddy does for a living. Armed with their Crayons and colored pencils, the kids went to work, proudly drawing a parent hard at work.
When one youngster brought the assignment home, imagine the horror on her mom’s face as she viewed the picture. What must the teach think of Mom? Had little Sally revealed the family’s deep, dark secret of how the family affords to live in a nice neighborhood and drive a nice car?
Read on…
After viewing the picture, Mom wrote a note to the teacher explaining that she is not a pole dancer in an exotic club, as the picture might depict. Rather, she works at Home Depot and she had recently told her daughter about her day at work when there was a snow storm coming and everyone was trying to buy snow shovels from Mom.
What kind of pictures are you drawing in your communications with others?
Fire Chief (ret.) Richard B. Gasaway, PhD, EFO, CFO, MICP
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